Refund Policy

NP Toy par hum quality aur customer satisfaction ko sabse upar rakhte hain. Agar aapko aapke order mein koi samasya aati hai, toh hum use suljhane ke liye poori koshish karenge.

1. Return Eligibility

Aap niche di gayi conditions mein return ya replacement request kar sakte hain:

• Aapko product damaged ya toota hua mila ho.
• Aapne jo order kiya tha, usse alag product mil gaya ho.
• Product mein koi manufacturing defect ho.

Request karne ke liye aapke paas delivery ke 24 se 48 ghanton ka waqt hota hai.

2. Return Kaise Karein?

Return process shuru karne ke liye niche diye gaye steps follow karein:

• Product ki aur uske bill ki ek saaf photo/video kheechein.
• Humein WhatsApp ya Email par apna Order ID aur photo bheinjiye.
• Hamari team 24 ghanton mein aapki request check karke aapko update degi.

3. Refund Process

Agar aapka return approve ho jata hai, toh refund process shuru hoga:

• Prepaid Orders: Paisa aapke original payment method (Bank/UPI) mein 5-7 business days mein wapas aa jayega.
• COD Orders: Hum aapse aapki bank details ya UPI ID maangenge aur usme paisa transfer karenge.

4. Cancellation Policy

Aap apna order tab tak cancel kar sakte hain jab tak woh Dispatch nahi ho jata. Ek baar order ship hone ke baad use cancel nahi kiya ja sakta.