At NP Toy, we prioritize quality and customer satisfaction above all. If you face any issue with your order, we will do our best to resolve it.
⚠️ Important Notice (Hygiene Policy)
Our products are of a personal nature, so due to hygiene and safety reasons, we do not accept returns of used or opened products. We only offer returns or replacements if the product is damaged or incorrectly delivered.
1. Returns for Unopened Products (Change of Mind)
We accept returns for unopened, sealed products within 7 days of delivery if you change your mind. Conditions:
- The product must be in its original sealed packaging — unopened and unused.
- The outer packaging must be intact with all seals unbroken.
- Return shipping costs are borne by the customer.
- A restocking fee of 10% may apply.
We do NOT accept returns on used or opened products due to hygiene and safety reasons. This is non-negotiable.
2. Return Eligibility
You can request a return or replacement under the following conditions:
- The product arrived damaged or broken.
- You received a different product than what you ordered.
- The product has a manufacturing defect.
You have 24 to 48 hours from delivery to make a request.
3. How to Request a Return?
Follow the steps below to start the return process:
- Take a clear photo/video of the product and its bill.
- Send us your Order ID and photo via WhatsApp or Email.
- Our team will review your request and update you within 24 hours.
4. Refund Process
If your return is approved, the refund process will begin:
- Prepaid Orders: The amount will be credited back to your original payment method (Bank/UPI) within 5-7 business days.
- COD Orders: We will ask for your bank details or UPI ID and transfer the amount there.
5. Cancellation Policy
You can cancel your order as long as it hasn't been dispatched. Once shipped, orders cannot be cancelled.